At Paivilee, we understand that sometimes plans change. If you need to cancel your order, we are here to help! Please review our cancellation policy below to ensure a smooth process.
1. Order Cancellation
You can cancel your order within 24 hours of placing it. To do so, please contact our customer service team at support@paivilee.com. Include your order number and the reason for cancellation.
2. Refund Process
Once your cancellation is confirmed, we will initiate a refund to your original payment method. Please allow 3-5 business days for the transaction to reflect in your account.
3. Conditions for Cancellation
- Orders that have already been shipped cannot be canceled.
- Custom or personalized items are non-refundable and cannot be canceled once the order is placed.
4. Changes to Orders
If you wish to change your order instead of canceling it, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.
5. Customer Support
For any questions regarding our cancellation policy, feel free to reach out to our customer support team. We are here to assist you!
Thank you for choosing Paivilee. We appreciate your business!