Cancel/Change Order

Last Updated: August 22, 2026

At Paivilee, we understand that customers may occasionally need to cancel an order or correct information after completing checkout. This Cancel/Change Order Policy explains when an order may be canceled or modified and what to expect once an order has entered processing or shipment.

Our goal is to handle requests as quickly as possible while maintaining an efficient order fulfillment process for all customers.

1. Cancel & Change Order at a Glance

Because orders can move into processing shortly after they are placed, cancellation and change requests are not guaranteed.

2. Requesting an Order Cancellation

If you no longer want an order, please contact Paivilee as soon as possible after placing it.

Send your cancellation request to:

support@paivilee.com

Please include:

• Order number
• Full name associated with the order
• Email address used at checkout
• Reason for cancellation, if applicable

We will review the order status and determine whether cancellation is still possible.

If the order has not entered processing or shipment, we will make reasonable efforts to cancel it.

3. Cancellation Before Processing

Orders that have not yet entered fulfillment may generally be easier to cancel.

However, submitting a cancellation request does not automatically stop an order.

Our fulfillment process may begin shortly after an order is received, so customers should contact us immediately if they want to cancel.

If cancellation is successfully completed before shipment, any applicable refund will be issued to the original payment method.

4. Cancellation After Processing

Once an order has entered processing, cancellation may no longer be possible.

Our standard handling time is 1 business day, meaning orders may move from checkout to fulfillment quickly.

If your order has already been prepared for shipment, we may be unable to cancel it even if the carrier has not yet collected the package.

If cancellation is no longer available, you may be able to use our standard return process after delivery, subject to the requirements of our Return & Refund Policy.

5. Cancellation After Shipment

Once an order has been shipped, it generally cannot be canceled through Paivilee.

At that stage, the package has entered the carrier's delivery network and may be in transit with USPS, UPS, or FedEx.

If you no longer want the merchandise after shipment, please wait for delivery and follow the applicable return procedure.

Eligible items may be returned within 60 days of delivery according to our Return & Refund Policy.

6. Changing an Order

If you need to change an order, contact us as quickly as possible.

Depending on the status of the order, we may be able to assist with certain requests, such as:

• Correcting a shipping address
• Changing an item
• Adjusting an item quantity
• Removing an item
• Other order-related corrections

Changes cannot be guaranteed once an order has entered processing.

7. Changing a Shipping Address

Customers should carefully review their shipping address before completing checkout.

If you discover an address error after placing your order, contact support@paivilee.com immediately.

Please provide:

• Order number
• Original shipping address
• Correct shipping address
• Name associated with the order

We will make reasonable efforts to update the address before fulfillment.

However, once the package has been processed or shipped, Paivilee may be unable to change the destination.

Customers are responsible for ensuring that the shipping address entered during checkout is complete and accurate.

8. Order Change Timeframe

Paivilee processes orders according to the following schedule:

The 5:00 PM EST cut-off time applies Monday through Friday.

Because fulfillment can begin automatically, customers should not wait until the next business day to submit a change or cancellation request.

9. Adding or Removing Products

If you want to add another product to an existing order, contact customer support as soon as possible.

Adding products to an existing order may not always be technically possible after the original order has entered fulfillment.

If the change cannot be made directly, you may need to place a separate order.

If you want to remove an item, we will review the order status and determine whether the item can still be removed before shipment.

10. Changing Size or Product Selection

If you ordered the wrong size, color, style, or product and want to make a correction, contact us immediately.

Changes are subject to product availability and order status.

If the requested replacement product is unavailable or the order has already shipped, the standard return process may apply after delivery.

For assistance, email support@paivilee.com with your order number and requested change.

11. Refunds for Approved Cancellations

If Paivilee successfully cancels an order before shipment, any applicable refund will generally be issued to the original payment method.

For eligible returned merchandise, our standard refund processing timeframe is up to 12 business days after the returned item has been received and approved.

Your bank or payment provider may require additional time to post the refunded funds to your account.

12. No Cancellation or Change Fee

Paivilee does not charge a separate fee simply for submitting a cancellation or order-change request.

Whether a request can be completed depends primarily on the order's processing and shipment status.

13. Orders Already Delivered

Once an order has been delivered, it can no longer be canceled as an unshipped order.

If you decide that you no longer want the product, you may submit a return request under our 60-day Return & Refund Policy, provided the merchandise meets the applicable eligibility requirements.

Returned products should generally be unworn, unused, unwashed, unaltered, and in their original condition.

14. Incorrect or Damaged Orders

If you received an incorrect, damaged, or defective product, do not treat the issue as a standard order cancellation.

Instead, contact support@paivilee.com and provide:

• Order number
• Description of the issue
• Photographs of the product when applicable
• Photographs of the packaging when relevant

Our customer support team will review the situation and provide appropriate instructions.

Please do not alter, wash, repair, or otherwise modify a damaged or defective item before contacting us.

15. Order Processing and Shipping

Paivilee's standard shipping service currently operates with:

Once the package has been handed to the carrier, shipment processing is outside Paivilee's direct control.

For detailed information about delivery timelines and tracking, please refer to our Shipping Policy.

16. How to Contact Us

For the fastest possible assistance, send cancellation or change requests by email as soon as possible after placing your order.

Paivilee Customer Support

Email: support@paivilee.com
Support Hours: 8:00 AM–7:00 PM EST
Days: Monday–Saturday

When contacting us, use a clear subject such as "Order Cancellation Request" or "Order Change Request" and include your order number in the message.

17. Important Customer Responsibilities

To help prevent delays or fulfillment problems, customers should:

• Review all order details before completing checkout.
• Confirm the shipping address is accurate.
• Verify product selection and quantity.
• Contact Paivilee immediately if an error is discovered.
• Provide the correct order number when requesting a change.
• Monitor order and shipment confirmation emails.
• Follow the applicable return process if an order can no longer be canceled.

Paivilee cannot guarantee that an order can be changed or canceled after fulfillment has begun.

18. Policy Updates

Paivilee may update this Cancel/Change Order Policy when necessary to reflect changes in our fulfillment process, website functionality, customer service procedures, or business operations.

Any revised version will be published on this page with an updated revision date.

Customers are encouraged to review the current policy when submitting an order cancellation or change request.

19. Contact Paivilee

If you need assistance canceling or changing an order, contact us as soon as possible.

Paivilee
Email: support@paivilee.com
Support Hours: 8:00 AM–7:00 PM EST
Days: Monday–Saturday

We will make reasonable efforts to accommodate eligible cancellation and modification requests before an order enters processing or shipment, but fulfillment status ultimately determines whether a requested change can be completed.