Frequently Asked Questions

Last Updated: August 22, 2026

Welcome to the Paivilee FAQ. Here you can find answers to common questions about our Maxi Dresses, Evening Dresses, and Casual Dresses, including ordering, payments, shipping, returns, refunds, cancellations, and customer support.

If you cannot find the information you need below, please contact our support team at support@paivilee.com.

1. What does Paivilee sell?

Paivilee is an online women's fashion store offering a selection of dresses designed for different occasions and everyday wear.

Our main product categories include:

• Maxi Dresses
• Evening Dresses
• Casual Dresses

Product availability, styles, sizes, colors, and pricing may vary over time.

2. How do I place an order?

To place an order:

1. Browse the products available on the Paivilee website.
2. Select your preferred product and available options.
3. Add the item to your shopping cart.
4. Review your order details.
5. Enter your shipping and billing information.
6. Select an available payment method.
7. Review the final order total.
8. Complete your purchase.

After successfully submitting your order, you may receive an order confirmation by email.

3. What payment method does Paivilee accept?

Paivilee currently accepts PayPal as a payment method.

Payment options available during checkout may vary depending on transaction conditions and availability.

For more information, please refer to our Payment Methods policy.

4. Is my payment information secure?

Paivilee takes reasonable measures to help protect customer and transaction information.

Payments may be processed through third-party payment providers that maintain their own security systems.

For your protection, never send complete payment card details, passwords, PayPal credentials, or other sensitive financial information through ordinary email.

5. How long does order processing take?

Paivilee's standard order handling time is 1 business day.

Orders are generally processed Monday through Friday.

Orders placed after the 5:00 PM EST cut-off may begin processing on the following business day.

6. How long does shipping take?

Our standard carrier transit time is estimated at 2–6 business days after order processing.

With our 1-business-day handling time, the estimated total delivery timeframe is approximately 3–7 business days.

Delivery estimates are not guaranteed dates and may be affected by carrier conditions, holidays, weather, or other circumstances.

7. How much does shipping cost?

Paivilee currently offers standard shipping for a flat rate of $6.99 per order.

The applicable shipping cost is displayed during checkout before you complete your purchase.

8. Which shipping carriers does Paivilee use?

Orders may be delivered through:

• USPS
• UPS
• FedEx

The carrier used for your order may vary depending on the destination and shipping circumstances.

9. Will I receive tracking information?

Yes. Once your order has been shipped, tracking information may be provided so you can monitor the shipment's progress.

Tracking updates may take some time to appear after the carrier receives and scans the package.

If your tracking information does not update immediately, please allow reasonable time for the carrier's system to register the shipment.

10. What should I do if my tracking information says "Delivered" but I cannot find my package?

First, check around your property and other possible delivery locations.

You may also want to check with:

• Household members
• Neighbors
• Building management
• Reception or mailroom personnel

Review the carrier's tracking information for additional delivery details.

If you still cannot locate the package, contact the applicable carrier and then contact Paivilee at support@paivilee.com with your order number and tracking information.

11. Can I change my shipping address after placing an order?

Contact Paivilee as soon as possible if you entered an incorrect shipping address.

Email support@paivilee.com with:

• Order number
• Current shipping address
• Correct shipping address

We will make reasonable efforts to update the address before the order is processed or shipped.

However, an address change cannot be guaranteed once fulfillment has begun.

12. Can I cancel my order?

You may request cancellation by contacting support@paivilee.com as soon as possible after placing your order.

Cancellation is easiest before the order enters processing.

Because our standard handling time is only 1 business day, we cannot guarantee that a cancellation request will be completed before fulfillment begins.

Once an order has shipped, it generally cannot be canceled.

13. Can I change an item after placing my order?

If you selected the wrong size, style, quantity, or other product information, contact us immediately.

We will review the order status and determine whether the requested change can be made.

Changes cannot be guaranteed after an order has entered processing or shipment.

14. What is Paivilee's return window?

Eligible products may be returned within 60 days of delivery.

Customers should contact Paivilee before sending a return.

Returns must meet the applicable eligibility requirements.

15. What condition must an item be in to qualify for a return?

Returned merchandise should generally be:

• Unworn
• Unused
• Unwashed
• Unaltered
• Free from stains or damage caused by use
• In its original condition
• With original tags attached when applicable

Items showing significant signs of wear, washing, alteration, damage, stains, or other use may not qualify for a refund.

16. How do I start a return?

Email support@paivilee.com within 60 days of delivery.

Include:

• Order number
• Name associated with the order
• Email address used for the purchase
• Item you want to return
• Reason for the return
• Photos when relevant

Our support team will review the request and provide the appropriate return instructions.

Please do not send a return to an address that has not been provided or confirmed by Paivilee.

17. Is there a return fee?

No. Paivilee currently charges no return fee for eligible returns.

There is also no restocking fee.

18. How long do refunds take?

Approved refunds are generally processed within up to 12 business days after the returned merchandise has been received and approved.

Once Paivilee processes the refund, your bank or payment provider may require additional time to make the funds available.

19. How will I receive my refund?

Refunds are generally issued to the original payment method used for the purchase.

For security and transaction-record purposes, Paivilee generally does not redirect refunds to unrelated payment accounts.

20. What if I receive a damaged or defective item?

If an item arrives damaged or defective, contact support@paivilee.com as soon as possible.

Please provide:

• Order number
• Description of the issue
• Clear photographs of the affected item
• Photographs of the packaging when relevant

Do not wash, alter, repair, or otherwise modify the item before contacting us.

Our support team will review the issue and provide appropriate instructions.

21. What if I receive the wrong item?

If you receive an item that differs from what you ordered, contact support@paivilee.com.

Please include your order number and photographs of the item received.

Do not return the item until you receive instructions from our customer support team.

22. Can I exchange an item?

Paivilee's standard process is based on returns and refunds rather than guaranteed direct exchanges.

If you need a different size, style, or product, contact support@paivilee.com to discuss available options.

Product availability may change, so we cannot guarantee that a replacement item will be available.

23. What happens if my package is delayed?

Shipping estimates are not guaranteed delivery dates.

Our standard estimated delivery timeframe is 3–7 business days, including 1 business day for handling and 2–6 business days of carrier transit.

Delays can occur because of:

• Severe weather
• Carrier congestion
• Holidays
• Transportation disruptions
• Incorrect addresses
• Delivery access issues
• Unexpected carrier circumstances

If your package appears significantly delayed, contact us with your order number and tracking information.

24. What if my package is lost?

If your shipment appears to be lost, contact Paivilee at support@paivilee.com.

Please provide:

• Order number
• Tracking number
• Shipping address
• Description of the issue

We may work with the applicable carrier to investigate the shipment.

Carrier investigations may require additional time depending on the circumstances.

25. What should I do if I entered the wrong address?

Contact us immediately at support@paivilee.com.

If your order has not entered processing, we will make reasonable efforts to correct the information.

If the package has already shipped, changing the delivery address may no longer be possible.

Customers are responsible for providing complete and accurate shipping information at checkout.

26. Can I return an item after 60 days?

Our standard return window is 60 days from delivery.

Requests submitted after this period may not be accepted unless otherwise required by applicable law.

We recommend contacting us as soon as you decide that you need to return an item.

27. Are there restocking fees?

No. Paivilee does not charge a restocking fee for eligible returns.

The current restocking fee is:

$0

28. What are Paivilee's customer support hours?

Our customer support team is available:

8:00 AM–7:00 PM EST
Monday–Saturday

You can contact us at:

support@paivilee.com

For faster assistance, include your order number whenever contacting us about an existing purchase.

29. Can I contact Paivilee about a product before ordering?

Yes. If you have questions about product details, sizing, availability, or other shopping information, you can contact our support team.

Email:

support@paivilee.com

We recommend including the product name or relevant product information so our team can better understand your question.

30. Does Paivilee update its policies?

Yes. Paivilee may update its policies from time to time to reflect changes to our products, services, payment methods, shipping procedures, returns, or business operations.

The latest version of each policy will be published on the applicable page with its updated date.

31. Where can I find more information?

For additional information, customers can review Paivilee's related policies covering:

• Shipping and Delivery
• Returns and Refunds
• Canceling or Changing Orders
• Payment Methods
• Privacy
• Terms of Service

These policies provide more detailed information about specific aspects of shopping with Paivilee.

32. Contact Paivilee

If your question is not answered in this FAQ, our customer support team is available to assist.

Paivilee
Email: support@paivilee.com
Support Hours: 8:00 AM–7:00 PM EST
Days: Monday–Saturday

When contacting us about an order, please include your order number whenever possible so we can provide more accurate and efficient assistance.