Return & Refund Policy

Last Updated: August 22, 2026

At Paivilee, we want you to feel confident when shopping for Maxi Dresses, Evening Dresses, and Casual Dresses. If your purchase is not right for you, our Return & Refund Policy provides a straightforward process for requesting a return and receiving a refund when the applicable requirements are met.

This policy explains the return eligibility period, item requirements, return process, refund processing timeframe, shipping responsibilities, and other important information regarding returns and refunds.

1. Return Policy at a Glance

Customers should contact Paivilee before sending an item back. This allows our team to provide the appropriate return instructions and helps ensure that the return can be properly identified and processed.

2. 60-Day Return Window

Paivilee accepts eligible return requests made within 60 days of the date your order was delivered.

The 60-day period is intended to provide customers with sufficient time to inspect their purchase and determine whether it meets their expectations.

To request a return, contact support@paivilee.com within the 60-day return period and provide your order information.

Returns requested after the 60-day period may not be accepted unless otherwise required by applicable law.

The return period applies to the date the return request is submitted, not necessarily the date on which the returned package reaches Paivilee.

3. Return Eligibility Requirements

To qualify for a return, items should be returned in their original condition.

Returned merchandise should generally meet the following requirements:

• The item must be unworn.
• The item must be unused.
• The item should be in its original condition.
• The item should not have been washed or altered.
• The item should be free from stains, makeup, perfume, odors, pet hair, or other signs of use.
• Original tags should remain attached when applicable.
• The item should include its original packaging when reasonably available.
• The item must be returned within the applicable 60-day return period.

Because Paivilee sells dresses intended for personal wear, we carefully inspect returned merchandise to protect the quality and condition of products available to our customers.

Items showing substantial signs of wear, damage, washing, alteration, or other use may not qualify for a refund.

4. Items That May Not Be Accepted

Certain merchandise may be ineligible for return when it cannot reasonably be resold in its original condition.

Examples may include items that:

• Have been worn beyond reasonable inspection.
• Have been washed or dry-cleaned.
• Have been altered or modified.
• Are stained or damaged after delivery due to customer use.
• Have strong odors from perfume, smoke, cosmetics, or other substances.
• Are missing required tags or components where those components are necessary for resale.
• Are returned outside the 60-day return window.

If an item arrives defective or damaged, please contact us before attempting to repair, alter, wash, or otherwise modify the product.

5. How to Request a Return

Starting a return is simple. Please follow these steps:

Step 1: Contact Paivilee

Email support@paivilee.com within 60 days of delivery.

Please include:

• Your order number
• Full name used for the order
• Email address associated with the purchase
• Name of the item you want to return
• Reason for the return
• Photos, if the item is damaged, defective, or otherwise not as expected

Step 2: Receive Return Instructions

Our customer support team will review your request and provide the applicable return instructions.

Please do not send merchandise to an address that has not been provided or confirmed by Paivilee.

Step 3: Prepare the Package

Pack the item securely to help prevent damage during transportation.

Whenever reasonably possible, use the original packaging or another suitable protective package.

Step 4: Send the Return

Follow the return instructions provided by our support team.

Customers should retain the shipping receipt or tracking information until the return has been fully processed.

Step 5: Return Review

After the returned merchandise is received, Paivilee will review the item to confirm that it meets the applicable return requirements.

Step 6: Refund Processing

Once the return is approved, the refund will be initiated to the original payment method.

6. No Return Fees

Paivilee currently charges no return fees for eligible returns.

We do not deduct a restocking fee from an approved refund.

Any specific shipping-related arrangements associated with an individual return will be communicated to the customer during the return process.

7. Refund Policy

Once an eligible return has been received and approved, Paivilee will process the refund to the original payment method used for the purchase.

Refunds are generally processed within 12 business days after the returned item has been received and approved.

The 12-business-day timeframe refers to Paivilee's refund processing period after an eligible return has been received and approved. The time required for the refund to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider.

8. Refund Amount

For an approved return, Paivilee will refund the eligible amount associated with the returned merchandise.

There is no restocking fee and no return fee deducted by Paivilee from an approved refund.

The final refund amount may depend on the specific circumstances of the order and return. Customers will receive the applicable refund through the original payment method.

9. Original Shipping Charges

Shipping charges associated with the original order are handled according to the circumstances of the return.

For a standard return based on preference, fit, style, or another customer-related reason, the original shipping charge may not be refundable.

If an item is received damaged, defective, incorrect, or materially different from what was ordered, contact support@paivilee.com before returning the item so that our team can review the situation and provide appropriate instructions.

10. Damaged or Defective Items

Paivilee takes reasonable care when preparing orders. However, if you receive an item that appears damaged or defective, please contact us promptly.

Email support@paivilee.com and include:

• Order number
• Description of the problem
• Clear photographs of the affected item
• Photographs of the packaging when relevant
• Any other information that may help us evaluate the issue

Please do not wash, alter, repair, or otherwise modify a damaged or defective item before contacting us.

After reviewing the information, our support team will provide instructions regarding the next steps.

11. Incorrect Item Received

If you receive an item that is different from the item you ordered, please contact Paivilee at support@paivilee.com as soon as possible.

Include your order number and photographs of the item received so that we can verify the issue.

Do not return an incorrect item before receiving return instructions from our customer support team.

If the item was shipped incorrectly by Paivilee, we will review the situation and provide an appropriate resolution.

12. Items Damaged During Return Shipping

Customers are responsible for packaging returned merchandise appropriately.

Please use suitable protective packaging to help prevent damage during transportation.

If an item is damaged while being returned because it was inadequately packaged, the condition of the returned merchandise may affect its eligibility for a refund.

We recommend retaining your shipping receipt and tracking information until the return has been completely processed.

13. Return Tracking

When sending a return, customers should consider using a shipping service that provides tracking.

Tracking information can help confirm that the package was handed to the carrier and delivered to the appropriate destination.

Paivilee may request return tracking information if a returned package has not been received or cannot be located.

Customers should keep their return receipt until they receive confirmation that the return has been processed.

14. Returns Without Prior Authorization

Please contact Paivilee before sending any return.

A package sent without prior contact may not contain sufficient information for our team to identify the associated order or determine how the return should be processed.

To avoid unnecessary delays, always email support@paivilee.com first and wait for the applicable return instructions.

15. Exchanges

Paivilee's standard return process is designed around refunds rather than direct product exchanges.

If you would prefer a different size, style, or item, contact customer support at support@paivilee.com to discuss the available options.

Availability can change quickly, so we cannot guarantee that an alternative item will remain in stock.

16. Order Cancellation

If you need to cancel an order, contact Paivilee as soon as possible after placing your order.

Because orders may enter processing quickly, cancellation requests cannot be guaranteed once fulfillment has begun.

If an order has already shipped, the standard return process may apply instead of cancellation.

For cancellation assistance, email support@paivilee.com with your order number and request as soon as possible.

17. Refunds for Promotional or Discounted Orders

Items purchased using promotional pricing or discounts remain subject to the applicable return requirements described in this policy.

An eligible returned item will be evaluated based on the condition and circumstances of the return.

Any refund will be calculated according to the amount actually paid for the returned merchandise, rather than the item's original undiscounted price.

18. Refund Not Showing in Your Account

If Paivilee has confirmed that your refund was processed but you do not see the funds in your account, please allow additional time for your payment provider or financial institution to post the transaction.

Refund processing and refund posting are separate stages.

If the refund remains unavailable after a reasonable period, contact support@paivilee.com. Please include your order number and any refund confirmation information you received from Paivilee.

We may need to confirm the transaction details before contacting the relevant payment provider.

19. Return Timeline Summary

The following table summarizes the key deadlines and processing periods:

Customers should submit return requests as early as possible within the 60-day period to allow sufficient time for return transportation and processing.

20. Customer Responsibility

To help ensure a smooth return experience, customers are responsible for:

• Reviewing the return requirements before sending merchandise.
• Contacting Paivilee within the 60-day return period.
• Providing accurate order information.
• Following the return instructions supplied by customer support.
• Packaging returned merchandise appropriately.
• Keeping return tracking information until the return is resolved.
• Ensuring that returned merchandise remains in acceptable condition.

Following these steps helps minimize processing delays and allows our team to handle the return efficiently.

21. Paivilee Responsibility

Paivilee is responsible for reviewing eligible return requests, providing applicable return instructions, inspecting returned merchandise, and processing approved refunds according to this policy.

For eligible approved returns, Paivilee does not charge a return fee or restocking fee.

Refunds are generally processed within 12 business days after the returned merchandise has been received and approved.

22. Policy Updates

Paivilee may update this Return & Refund Policy from time to time to reflect changes to our products, return procedures, payment processes, or business operations.

When changes are made, the updated policy will be published on this page with the applicable revision date.

Customers are encouraged to review the current policy before submitting a return request.

23. Contact Us About Returns and Refunds

If you have questions about a return, refund, damaged item, incorrect order, or any other issue concerning your purchase, our customer support team is available to assist.

Paivilee
Email: support@paivilee.com
Support Hours: 8:00 AM – 7:00 PM EST
Days: Monday – Saturday

When contacting us, please include your order number whenever possible so we can locate your purchase and provide more efficient assistance.

At Paivilee, we aim to make returns and refunds clear, fair, and straightforward while providing customers with dependable support throughout the process.