Shipping Policy

Last Updated: August 22, 2026

At Paivilee, we are committed to making your shopping experience simple, transparent, and dependable from checkout through delivery. We carefully prepare every order and work with established delivery carriers to help ensure your Maxi Dresses, Evening Dresses, and Casual Dresses arrive safely and within the estimated delivery timeframe.

This Shipping Policy explains how orders are processed, when they are shipped, applicable shipping charges, estimated delivery times, tracking information, delivery exceptions, and what to expect if your package is delayed or encounters a delivery issue.

Our current standard shipping service is designed primarily for customers in the United States. All delivery estimates are provided in business days unless otherwise stated.

1. Shipping at a Glance

The following table summarizes our standard shipping service:

Shipping time and handling time are separate stages. The estimated delivery period begins with order processing and continues through carrier transit.

2. Order Processing Time

Paivilee generally processes orders within 1 business day after payment has been successfully confirmed.

During processing, our team prepares your items, verifies the order details, packages the merchandise, and arranges shipment with the appropriate carrier. Processing time does not represent the time the package spends traveling through the carrier network.

Orders are processed Monday through Friday, excluding applicable holidays and days when fulfillment operations are closed.

The 5:00 PM EST cut-off time applies to regular business days. Orders placed after the cut-off time are treated as orders received on the following business day for processing purposes.

3. Estimated Delivery Timeline

Our standard shipping service has an estimated handling time of 1 business day, followed by an estimated carrier transit period of 2–6 business days.

These are estimates rather than guaranteed delivery dates. Transit time begins after the order has completed processing and has been handed to the selected carrier.

The exact arrival date may vary depending on the destination, carrier network conditions, weather, holidays, address accuracy, and other circumstances outside Paivilee's direct control.

If you need an order by a specific date, we recommend placing the order sufficiently in advance to allow for normal processing and possible carrier delays.

4. Shipping Cost

Paivilee currently offers a straightforward flat-rate shipping charge of $6.99 per order for our standard shipping service.

The applicable shipping charge is displayed during checkout before you complete your purchase.

The shipping charge covers the standard delivery service associated with your order. Additional charges, if any, that are imposed independently by governmental authorities, customs agencies, or other third parties are not included unless specifically stated at checkout.

5. Delivery Services and Carriers

Paivilee uses established shipping carriers to deliver customer orders. Depending on the destination, package characteristics, and operational availability, your order may be shipped through:

• USPS
• UPS
• FedEx

The carrier selected for an individual shipment may vary. Paivilee determines the appropriate carrier based on available service and the destination associated with the order.

The carrier shown in your shipping confirmation is the carrier responsible for transporting your package after shipment.

Carrier service levels and delivery schedules can vary by location. Once a package has been transferred to the carrier, transit is managed through the carrier's transportation network.

6. Order Confirmation

After you successfully place an order, you should receive an order confirmation containing important information associated with your purchase.

Please review your confirmation carefully to make sure the following information is correct:

• Customer name
• Shipping address
• City, state, and ZIP code
• Items ordered
• Quantity
• Order total
• Contact information

If you notice an error in your shipping information, contact support@paivilee.com as soon as possible.

Because orders may enter processing shortly after purchase, we cannot guarantee that an address change or order modification can be completed after processing has begun.

Customers are responsible for providing a complete and accurate shipping address at checkout.

7. Shipping Confirmation and Tracking

Once your order has been processed and handed over to the carrier, Paivilee will provide shipping information that may include a tracking number.

Tracking information allows you to monitor the shipment's progress through the carrier network.

Depending on the carrier, it may take some time after the package is accepted for the tracking information to begin displaying movement. A tracking number that initially shows limited information does not necessarily mean that your shipment has been delayed.

You can use the tracking number provided in your shipment notification to follow the package through the applicable carrier's tracking system.

If you have received a shipping confirmation but the tracking information has not updated immediately, please allow reasonable time for the carrier to scan and register the package.

8. Delivery Estimates and Business Days

Delivery estimates are calculated using business days. Weekends and applicable holidays may affect processing and transit schedules.

For example, an order placed after the Friday 5:00 PM EST cut-off may not begin processing until the following business day. Likewise, carrier operations may operate on modified schedules during recognized holidays.

The estimated 3–7 business day total timeframe should therefore be viewed as a general delivery expectation rather than a guaranteed arrival date.

Actual delivery can be earlier or later than the estimated timeframe depending on circumstances affecting the shipment.

9. Delays Outside Our Control

Paivilee works to process orders promptly, but some events can affect delivery after an order has entered the carrier network.

Possible causes of delay include:

• Severe weather
• Natural disasters
• Transportation disruptions
• Carrier network congestion
• Seasonal shipping volume
• Public holidays
• Incorrect or incomplete addresses
• Delivery access restrictions
• Carrier operational issues
• Unexpected transportation interruptions
• Other circumstances beyond our reasonable control

During periods of unusually high order volume, such as major holidays or promotional events, carrier networks may also experience increased demand.

When a shipment is delayed, we recommend checking the latest tracking information first. If the tracking information indicates an issue that requires assistance, contact Paivilee customer support.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering accurate shipping information at checkout.

Please ensure your address includes all necessary details, including:

• Full recipient name
• Street address
• Apartment, suite, or unit number when applicable
• City
• State
• ZIP code
• Any other information necessary for successful delivery

An incorrect, incomplete, or outdated address can result in delivery failure, return-to-sender activity, or additional carrier handling.

If you discover that your address is incorrect immediately after placing your order, contact us at support@paivilee.com as soon as possible. We will make reasonable efforts to assist, but an address change cannot be guaranteed once an order has entered processing or been shipped.

11. Delivered but Not Received

If the carrier's tracking information states that your package has been delivered but you cannot locate it, please take the following steps:

1. Check the delivery location around your home or building.
2. Check with household members, neighbors, building management, or reception personnel if applicable.
3. Review the carrier's tracking information for additional delivery details.
4. Contact the carrier directly using the tracking number.
5. If the package still cannot be located, contact Paivilee at support@paivilee.com with your order number and tracking information.

Providing the tracking number and order details allows our support team to review the shipment and determine the appropriate next steps.

12. Lost or Significantly Delayed Packages

If your shipment appears to be lost or remains significantly delayed beyond the estimated delivery timeframe, please contact us so that we can review the available shipment information.

When contacting customer support, please provide:

• Order number
• Full name used for the order
• Shipping address
• Tracking number, if available
• Description of the delivery issue

Paivilee may work with the applicable carrier to investigate the shipment.

Carrier investigations can require additional time because the carrier may need to review scanning records, delivery information, transportation records, or other shipment details.

13. Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as possible.

If an item appears damaged as a result of transportation, contact support@paivilee.com with your order number and a clear description of the issue. Photographs of the outer packaging, shipping label, and affected item may be requested to help us evaluate the situation.

Please retain the original packaging until the matter has been reviewed, as it may contain information needed for a carrier-related investigation.

14. Multiple-Item Orders

If an order contains multiple products, items may not always be delivered at exactly the same time.

Depending on fulfillment and carrier handling, products from the same order may be packaged together or shipped separately.

If your order arrives in multiple shipments, each shipment may have its own tracking information. Please review your shipment confirmation and tracking details before assuming an item is missing.

If the estimated delivery period has passed and an item remains outstanding, contact our support team so we can assist.

15. Order Changes Before Shipment

If you need to make a change to your shipping information or order details, contact support@paivilee.com as soon as possible.

We will make reasonable efforts to accommodate requests received before shipment. However, because orders can move into fulfillment quickly, we cannot guarantee that changes will be possible after processing has started.

Once an order has been shipped, changes to the delivery address generally need to be handled through the applicable carrier and may not be possible.

For this reason, please carefully review your order information before completing checkout.

16. Shipping to the Correct Destination

Paivilee uses the shipping address provided by the customer at checkout.

Customers should verify that their delivery address is complete and accurate before submitting an order. Paivilee is not responsible for delays or unsuccessful deliveries caused by inaccurate information supplied by the customer.

If a package is returned because of an incorrect or incomplete address, please contact customer support at support@paivilee.com for assistance. Any available resolution may depend on the status of the shipment and the applicable carrier.

17. Holidays and Peak Shipping Periods

Order processing and carrier transit may be affected during periods of high shipping volume.

Examples include major U.S. holidays, promotional events, seasonal shopping periods, and other times when carrier networks experience unusually high package volume.

Our standard handling time remains 1 business day under normal operating conditions, but carrier transit may take longer than the standard 2–6 business day estimate during periods of exceptional demand.

If your purchase is time-sensitive, please consider the estimated delivery timeframe and allow additional time for unforeseen delays.

18. Customer Support

Our customer service team is available to help with shipping questions, tracking concerns, delivery issues, and order-related inquiries.

Paivilee Customer Support

Email: support@paivilee.com
Support Hours: 8:00 AM – 7:00 PM EST
Days: Monday – Saturday

When contacting us about an existing shipment, please include your order number whenever possible. This helps us identify your order and respond more efficiently.

19. Important Shipping Information

By placing an order with Paivilee, customers acknowledge that:

• The standard shipping fee is $6.99 per order.
• Orders generally require 1 business day for handling.
• Standard carrier transit is estimated at 2–6 business days.
• The estimated total delivery timeframe is approximately 3–7 business days.
• The order cut-off time is 5:00 PM EST, Monday–Friday.
• Orders placed after the daily cut-off may be processed on the following business day.
• USPS, UPS, or FedEx may be used for delivery.
• Tracking information is provided after shipment when available.
• Delivery estimates are not guaranteed arrival dates.
• Weekends, holidays, weather, carrier disruptions, and other circumstances may affect delivery.
• Customers should provide a complete and accurate shipping address.
• Delivery issues should be reported to Paivilee as soon as reasonably possible.

20. Policy Updates

Paivilee may update this Shipping Policy from time to time to reflect changes to our fulfillment procedures, delivery services, shipping rates, or operational practices.

Any updated version will be published on this page with the applicable revision date.

We encourage customers to review the Shipping Policy before placing an order so that they have the most current information regarding shipping charges, processing times, delivery estimates, and tracking.

21. Contact Paivilee

If you have questions about shipping, order processing, tracking, or delivery, please contact us:

Paivilee
Email: support@paivilee.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

We appreciate your business and are committed to providing a clear, reliable, and straightforward delivery experience for every Paivilee customer.